:root {
  --paper: #FFFFFF; --ink: #2A2521; --ink-soft: #5C5147;
  --oro: #A9801F; --oro-claro: #C8A24C; --cafe: #6B4A2B; --linea: #EAE3D5;
  --serif: "Newsreader", Georgia, serif; --sans: "Inter", system-ui, sans-serif;
  --sombra-suave: 0 12px 34px -20px rgba(90,80,66,0.28);
}
body { font-family: var(--sans), system-ui, sans-serif; margin: 2.2rem auto; max-width: 1100px; padding: 0 1.5rem; color: var(--ink); background: var(--paper); }
header { display: flex; justify-content: space-between; align-items: center; gap: 1rem; flex-wrap: wrap; border-bottom: 1px solid var(--linea); padding-bottom: 1rem; }
h1 { font-family: var(--serif), Georgia, serif; font-weight: 600; font-size: 1.7rem; margin: 0; letter-spacing: -0.01em; }
.acciones { display: flex; gap: .5rem; flex-wrap: wrap; }
table { width: 100%; border-collapse: collapse; margin-top: 1.2rem; }
th { text-align: left; padding: .55rem .5rem; border-bottom: 1px solid var(--linea); font-size: .78rem; letter-spacing: .06em; text-transform: uppercase; color: #8A7C6A; font-weight: 500; }
td { text-align: left; padding: .6rem .5rem; border-bottom: 1px solid var(--linea); }
button { cursor: pointer; padding: .45rem .9rem; border-radius: 999px; border: 1px solid var(--ink); background: var(--ink); color: #F6EFDF; font-family: var(--sans); font-size: .9rem; transition: background .15s ease, border-color .15s ease; }
button:hover { background: var(--cafe); border-color: var(--cafe); }
button.aprobar { background: var(--oro); border-color: var(--oro); color: #fff; }
button.aprobar:hover { background: var(--cafe); border-color: var(--cafe); }
.badge { padding: .12rem .6rem; border-radius: 999px; background: #F1EADB; color: #6B5A3E; font-size: .8rem; letter-spacing: .03em; }
.badge-PRIORIZADO { background: #F3ECDA; color: #7A6636; }
.badge-CONTACTADO { background: #EFE6D2; color: #6B5A3E; }
.badge-COMPROMISO_PAGO { background: #E7D9B6; color: #6B4A2B; }
.badge-PAGO_EN_APROBACION { background: #E1CE9F; color: #5A3D1E; }
.badge-CAPTURADO_SICAS, .badge-CERRADO { background: #43301C; color: #EAD09A; }
.badge-ERROR_CAPTURA, .badge-RECHAZO { background: #F0DAD2; color: #8A3D22; }
#aviso { color: var(--ink-soft); margin-top: 1.1rem; font-size: .95rem; }
.btn-link { display: inline-block; padding: .45rem .9rem; border-radius: 999px; border: 1px solid var(--oro); color: var(--oro); text-decoration: none; font-size: .9rem; }
.btn-link:hover { background: var(--oro); color: #fff; }

.titulo { display: flex; flex-direction: column; gap: .2rem; }
.tenant { font-size: .8rem; color: #8A7C6A; }
.tenant b { color: var(--cafe); font-weight: 600; }

/* KPIs */
.kpis { display: grid; grid-template-columns: repeat(5, 1fr); gap: .8rem; margin-top: 1.4rem; }
@media (max-width: 860px){ .kpis { grid-template-columns: repeat(2, 1fr); } }
.kpi { background: #fff; border: 1px solid var(--linea); border-radius: 12px; padding: .9rem 1rem; box-shadow: var(--sombra-suave); }
.kpi .kn { font-family: var(--serif); font-weight: 600; font-size: 1.5rem; color: var(--cafe); letter-spacing: -0.01em; }
.kpi .kl { font-size: .74rem; letter-spacing: .05em; text-transform: uppercase; color: #8A7C6A; margin-top: .25rem; }
.kpi.oro .kn { color: var(--oro); }
.kpi.alerta { border-color: var(--oro); box-shadow: inset 0 0 0 1px rgba(169,128,31,.3), var(--sombra-suave); }

/* Embudo */
.funnel-wrap { margin-top: 1.4rem; background: #FAF6EE; border: 1px solid var(--linea); border-radius: 14px; padding: 1rem 1.2rem 1.2rem; }
.funnel-head { font-size: .74rem; letter-spacing: .08em; text-transform: uppercase; color: #8A7C6A; margin-bottom: .7rem; }
.funnel { display: flex; align-items: center; gap: .5rem; flex-wrap: wrap; }
.fstep { flex: 1 1 90px; background: #fff; border: 1px solid var(--linea); border-radius: 10px; padding: .7rem .4rem; text-align: center; }
.fstep .fn { font-family: var(--serif); font-weight: 600; font-size: 1.35rem; color: var(--cafe); }
.fstep .fl { font-size: .7rem; letter-spacing: .04em; text-transform: uppercase; color: #8A7C6A; margin-top: .2rem; }
.farrow { color: var(--oro); font-size: 1.1rem; flex: 0 0 auto; }
@media (max-width: 700px){ .farrow { display: none; } }

.tabla-head { display: flex; align-items: baseline; justify-content: space-between; gap: 1rem; flex-wrap: wrap; margin-top: 1.8rem; }
.tabla-head h2 { font-family: var(--serif); font-weight: 600; font-size: 1.2rem; margin: 0; }
.leyenda { font-size: .8rem; color: #8A7C6A; }
td.num, th.num { text-align: right; font-variant-numeric: tabular-nums; }
td.msg { max-width: 280px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--ink-soft); font-size: .86rem; }
tr.fila-accion td { background: #FBF3DE; }
tr.fila-accion td:first-child { box-shadow: inset 3px 0 0 var(--oro); }
tr[data-recibo] { cursor: pointer; }
tr[data-recibo]:hover td { background: #FAF6EE; }

/* Panel de hilo de conversacion */
.hilo {
  position: fixed;
  top: 0;
  right: 0;
  width: 360px;
  max-width: 95vw;
  height: 100vh;
  background: var(--paper);
  border-left: 1px solid var(--linea);
  box-shadow: -4px 0 24px rgba(90,80,66,0.18);
  display: flex;
  flex-direction: column;
  z-index: 100;
}
.hilo[hidden] { display: none; }
.hilo-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: .85rem 1.1rem;
  border-bottom: 1px solid var(--linea);
  flex-shrink: 0;
}
.hilo-titulo {
  font-family: var(--serif);
  font-weight: 600;
  font-size: 1.05rem;
  color: var(--cafe);
}
.hilo-cerrar {
  background: transparent;
  border: none;
  color: var(--ink-soft);
  font-size: 1.4rem;
  line-height: 1;
  padding: .2rem .4rem;
  cursor: pointer;
  border-radius: 6px;
}
.hilo-cerrar:hover { background: var(--linea); color: var(--ink); }
.hilo-cuerpo {
  flex: 1;
  overflow-y: auto;
  padding: 1rem .9rem;
  display: flex;
  flex-direction: column;
  gap: .6rem;
}

/* Burbujas */
.bub-wrap {
  display: flex;
  flex-direction: column;
  max-width: 82%;
}
.bub-wrap.bub-out { align-self: flex-end; align-items: flex-end; }
.bub-wrap.bub-in  { align-self: flex-start; align-items: flex-start; }
.bub {
  padding: .5rem .8rem;
  border-radius: 14px;
  font-size: .9rem;
  line-height: 1.45;
  word-break: break-word;
}
.bub-out .bub {
  background: #E8D9A0;
  color: var(--ink);
  border-bottom-right-radius: 4px;
}
.bub-in .bub {
  background: #F1EADB;
  color: var(--ink);
  border-bottom-left-radius: 4px;
}
.bub-hora {
  font-size: .72rem;
  color: var(--ink-soft);
  margin-top: .18rem;
  padding: 0 .2rem;
}
.bub-intent {
  display: inline-block;
  margin-left: .4rem;
  padding: .05rem .45rem;
  border-radius: 999px;
  background: var(--oro);
  color: #fff;
  font-size: .7rem;
  font-weight: 600;
  letter-spacing: .04em;
  vertical-align: middle;
}
.hilo-vacio {
  color: var(--ink-soft);
  font-size: .9rem;
  text-align: center;
  margin-top: 2rem;
}
.hilo-cargando, .hilo-error {
  color: var(--ink-soft);
  font-size: .9rem;
  text-align: center;
  margin-top: 2rem;
}
.hilo-error { color: #8A3D22; }

/* Agentes */
.agentes-wrap {
  margin-top: 1.4rem;
  background: #FAF6EE;
  border: 1px solid var(--linea);
  border-radius: 14px;
  padding: 1rem 1.2rem 1.2rem;
  box-shadow: var(--sombra-suave);
}
.agentes-head {
  font-size: .74rem;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: #8A7C6A;
  margin-bottom: .7rem;
}
.agentes-lista {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
  min-height: 1.6rem;
  margin-bottom: .8rem;
}
.agente-chip {
  display: inline-flex;
  align-items: center;
  gap: .4rem;
  background: #fff;
  border: 1px solid var(--linea);
  border-radius: 999px;
  padding: .25rem .75rem;
  font-size: .85rem;
}
.agente-nombre { font-weight: 600; color: var(--cafe); }
.agente-detalle { color: #8A7C6A; font-size: .78rem; }
.agente-vacio { color: #8A7C6A; font-size: .85rem; }
.agentes-form {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
  align-items: center;
}
.agente-input {
  padding: .4rem .75rem;
  border: 1px solid var(--linea);
  border-radius: 999px;
  font-family: var(--sans);
  font-size: .88rem;
  color: var(--ink);
  background: #fff;
  outline: none;
}
.agente-input:focus { border-color: var(--oro-claro); box-shadow: 0 0 0 2px rgba(169,128,31,.15); }

/* Items de agente con mini-form de acceso */
.agente-item {
  display: flex;
  flex-direction: column;
  gap: .4rem;
  background: #fff;
  border: 1px solid var(--linea);
  border-radius: 12px;
  padding: .6rem .8rem;
}
.agente-item .agente-chip {
  background: transparent;
  border: none;
  padding: 0;
}
.agente-acceso-form {
  display: flex;
  flex-wrap: wrap;
  gap: .4rem;
  align-items: center;
  border-top: 1px solid var(--linea);
  padding-top: .4rem;
  margin-top: .2rem;
}
.agente-acceso-btn {
  padding: .3rem .75rem;
  font-size: .82rem;
  background: var(--cafe);
  border-color: var(--cafe);
}
.agente-acceso-btn:hover { background: var(--oro); border-color: var(--oro); }
.agente-acceso-aviso {
  font-size: .78rem;
  padding: .1rem .4rem;
  border-radius: 999px;
}
.agente-acceso-ok { color: #2D6A2D; background: #E6F4E6; }
.agente-acceso-err { color: #8A3D22; background: #F0DAD2; }

/* Barra de envio manual en el hilo */
.hilo-enviar {
  display: flex;
  gap: .5rem;
  padding: .7rem .9rem;
  border-top: 1px solid var(--linea);
  flex-shrink: 0;
  background: var(--paper);
}
.hilo-enviar input[type="text"] {
  flex: 1;
  padding: .4rem .75rem;
  border: 1px solid var(--linea);
  border-radius: 999px;
  font-family: var(--sans);
  font-size: .88rem;
  color: var(--ink);
  background: #fff;
  outline: none;
}
.hilo-enviar input[type="text"]:focus {
  border-color: var(--oro-claro);
  box-shadow: 0 0 0 2px rgba(169,128,31,.15);
}
.hilo-enviar button {
  flex-shrink: 0;
  padding: .4rem .9rem;
  font-size: .88rem;
}

/* Selector de agente en el hilo */
.hilo-agente-row {
  display: flex;
  align-items: center;
  gap: .5rem;
  padding: .6rem 1.1rem;
  border-bottom: 1px solid var(--linea);
  flex-shrink: 0;
}
.hilo-agente-label {
  font-size: .8rem;
  letter-spacing: .04em;
  text-transform: uppercase;
  color: #8A7C6A;
  white-space: nowrap;
}
.hilo-agente-select {
  flex: 1;
  padding: .3rem .6rem;
  border: 1px solid var(--linea);
  border-radius: 6px;
  font-family: var(--sans);
  font-size: .88rem;
  color: var(--ink);
  background: #fff;
  cursor: pointer;
}
.hilo-agente-select:focus { outline: none; border-color: var(--oro-claro); box-shadow: 0 0 0 2px rgba(169,128,31,.15); }

/* Usuarios */
.usuarios-wrap {
  margin-top: 1.4rem;
  background: #FAF6EE;
  border: 1px solid var(--linea);
  border-radius: 14px;
  padding: 1rem 1.2rem 1.2rem;
  box-shadow: var(--sombra-suave);
}
.usuarios-head {
  font-size: .74rem;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: #8A7C6A;
  margin-bottom: .7rem;
}
.usuarios-lista {
  display: flex;
  flex-direction: column;
  gap: .4rem;
  min-height: 1.6rem;
  margin-bottom: .8rem;
}
.usuario-item {
  display: flex;
  align-items: center;
  gap: .5rem;
  background: #fff;
  border: 1px solid var(--linea);
  border-radius: 10px;
  padding: .45rem .85rem;
  font-size: .85rem;
}
.usuario-email { font-weight: 600; color: var(--cafe); }
.usuario-rol {
  display: inline-block;
  padding: .1rem .55rem;
  border-radius: 999px;
  background: #F1EADB;
  color: #6B5A3E;
  font-size: .75rem;
  letter-spacing: .04em;
}
.usuario-agente { color: #8A7C6A; font-size: .78rem; }
.usuario-vacio { color: #8A7C6A; font-size: .85rem; }
.usuarios-form {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
  align-items: center;
}
#usuario-aviso {
  font-size: .78rem;
  padding: .1rem .4rem;
  border-radius: 999px;
}
#usuario-aviso.aviso-ok { color: #2D6A2D; background: #E6F4E6; }
#usuario-aviso.aviso-err { color: #8A3D22; background: #F0DAD2; }

/* Cambiar contrasena */
.cambiar-pw-wrap {
  margin-top: 1.4rem;
  background: #FAF6EE;
  border: 1px solid var(--linea);
  border-radius: 14px;
  padding: 1rem 1.2rem 1.2rem;
  box-shadow: var(--sombra-suave);
}
.cambiar-pw-head {
  font-size: .74rem;
  letter-spacing: .08em;
  text-transform: uppercase;
  color: #8A7C6A;
  margin-bottom: .7rem;
}
.cambiar-pw-form {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
  align-items: center;
}